CSR Excellence Awards 2023

176. Sustainable Electricity Supplier of the Year - Northern Ireland & Customer Service Excellence Award Part of Energia Group, Power NI is Northern Ireland’s largest electricity supplier, having powered over half a million homes, farms, and businesses for over 90 years. By providing sustainable, smart, affordable, and customercentric products and services, the company hopes to create positive change, not only for the people of Northern Ireland but also for the future of the planet. Ireland. For example, through ‘Brighter Communities’, it provides a range of charity, sporting, educational, creative, and environmental groups and initiatives with £1000 of funding each month. Since 2018, Power NI has contributed £40,000 to its local communities through this programme. In addition, the company offers its employees the opportunity to nominate an individual, group, or organisation to receive sponsorship through its ‘Helping Hands’ scheme. Alongside its admirable funding efforts, Power NI is passionate about the importance of taking a hands-on approach to supporting great causes. The company’s ‘Positive Energy’ volunteers have taken on a variety of tasks, including sprucing up homes through the ‘House to Home’ initiative, helping out at Crosskennan Lane Animal Sanctuary, and supporting a charity-led Christmas Toy Store in Lisburn. With a steadfast commitment to supporting people, protecting the environment, and innovating to improve its services for everyone, Power NI is more than just an energy supplier. For this reason, the company has been awarded the title of Sustainable Electricity Supplier of the Year, Northern Ireland, in the CSR Excellence Awards 2023. On top of this, for the outstanding work of its customer service team, Power NI has received the Customer Service Excellence Award. With these two prestigious titles under its belt, there is no doubt that the company looks towards a bright future, and we wish it the best of luck in the years to come. Contact Details Contact: Amanda Mccallion Company: Power NI Web Address: powerni.co.uk From green energy to electric vehicle charging, Power NI offers technology-led solutions designed to make lives easier whilst contributing significantly towards decarbonisation. As part of Energia Group, the company’s goal is to transform Northern Ireland’s energy industry, making it greener, smarter, and cleaner through continued investment in new technologies, partnerships, and infrastructure. Currently, Power NI is proud to offer its customers 100% renewable energy, sourced from local renewable generators. Furthermore, for those who drive electric vehicles, it offers EV tariff options that combine renewable energy with flexible or fixed pricing plans, helping them to reduce the costs of charging their cars at home. The company also supports green generators, purchasing renewable energy generated on a large scale through wind, hydro, landfill, anaerobic digestion, or solar technology. Alongside its dedication to sustainability, Power NI is committed to people. With the customer at the heart of everything it does, the company is proud to have an exceptional online help and support centre, which enables them to seek advice 24/7. On top of this, its customer care teams are available to take calls and emails between 9am and 5pm, Monday to Friday. Power NI’s friendly team are well-equipped to offer advice and information to customers who would like to manage or reduce their energy usage and costs. In addition, the team can provide extra support to those who are struggling to pay their energy bills, for example by offering them a benefit entitlement check or arranging a payment plan for them. Power NI is also dedicated to making its services accessible to everyone, so it strives to support customers with additional medical needs and disabilities. Over the years, Power NI has received a multitude of positive reviews from happy customers, resulting in its impressive 4.5-star rating on Trustpilot. For example, one review shares, “I had cause to contact Power NI recently. Catherine, their customer service agent, was extremely helpful, efficient, and friendly. She showed a gift for combining competence, knowledge, and benevolence as she professionally handled my queries. The issues at hand were swiftly sorted out in a customer friendly manner. Like most callers, I was hoping for a positive outcome, and Catherine instilled me with confidence and my mind was put at rest.” Impressively, Power NI’s commitment to people does not stop there. The company is proud to support those who deliver positive initiatives and essential services in communities across Northern Dec23167