Customer Experience Award Packages 2024

Main front cover image & headline Four Pages of editorial 2 x Bespoke trophies Wall mounted plaque Personalised digital logo Personalised digital certificate 8-page digital e-magazine with 50 printed copies dedicated solely to your company Double page spread in a future issue of The Business Concept Social media spotlight Dedicated newsletter feature to our global network Platinum Prestige Package: 5,295 GBP / 6,675 USD x2 The Business Concept- Aviation & Aerospace Awards 2024 | 5 Best Global Aviation IT Support Company 2024 Effective global operations are coordinated by its global service desk, with centres in the UK, India and Trinidad, and its spares, repairs, and logistics hub with depots across the globe, supporting its clients wherever they are located. This fully operational global footprint enables an efficient and convenient service that feels like it is being delivered by a local company which has developed into an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. ESP is recognised as an expert in aviation IT support with a true understanding of the requirements of this industry. It supports every type of airport and airline technology, including CUTE/CUPPS, CUSS, bag drop, biometrics devices, electromechanical access gates, e-boarding equipment, security and immigration gates, FIDS, BRS, retail EPOS and in-store IT, AODB, security lanes, airline and airport back office and corporate end user computing. The cornerstone of this credibility is its global service desk that handles a huge volume of calls simultaneously from multiple locations. Years of investment, ingenuity and innovation has produced a sophisticated and streamlined service that is equally appealing to its clients with it also running multi-lingual service desks for businesses across the globe, who benefit from the economy of scale such an established entity can provide. ESP technicians operate across the globe, delivering an extensive array of services on an impressive scale. Whether it’s field technicians for IT issues as they arise, often resolving them remotely, or a complete managed service with full-time technicians on site – it has the capacity and capability to keep its clients up and running 24/7, 365 days a year. ESP’s Lifecycle Management Services provides an end-to-end collaborative solution for the management of clients’ end-user computing assets to ensure they maximise the value and return on investment of their hardware. Coordinated by its logistics centres, ESP can receive, asset tag, stage and distribute product stocks anywhere in the world either to replenish local client stocks, or for local ESP technicians to install the new equipment, and then retire and dispose of the old equipment, completing the lifecycle. ESP’s mission is to delight their customers every time by having the best people providing the best service anywhere in the world. That means if they see a challenge they find a solution. They believe in using a combination of market-leading systems customised to support the way they want to deliver service, and internally developed enhancement, tools, and processes to better respond to the needs of their clients. espADA offers valuable insights into the performance of equipment and services in airports. It uses simple to interrogate heatmaps to visualise problems within locations and help identify the root cause of fault trends. espHelp is a selfservice platform that works across multiple platforms enabling ESP Global Services was established in the early 90’s to provide tailored IT services to support the aviation industry. With operational centres strategically located across the globe, this year’s Aviation and Aerospace Awards recognises ESP’s reputation for delivering customer-centred, targeted and tailored solutions to this fast-paced and continuously evolving industry. any user to quickly log faults and track progress to resolution. ESP AirportNow® provides an interactive self-service solution for endusers, auto-routing of incidents, and a mobile-integrated toolset for on-site technicians packaged as a complete value chain service management toolset tailored for the demanding needs of airport IT environments. Built on the market-leading ServiceNow® ITSM platform, ESP AirportNow® offers a comprehensive, customised, and competitively priced solution that can be integrated into any existing service desk or technical team. Looking to the future, Andy Jenner, ESP’s CEO shares; “We are thrilled to be the Best Global Aviation IT Support Company of 2024 in the Aviation and Aerospace Awards which we feel is an ideal testimony to the reputation we have built over the last three decades. 2024 is a highly exciting year as we look to bring our innovations from the UK and Europe further into the US aviation market. We are confidently approaching these opportunities with the knowledge that the experience gained elsewhere will have profound benefits there.” Contact: Andy Jenner Company: ESP Global Services Web Address: 5. Founded in the midst of 2020, Triple C Aviation has rapidly become one to watch within the field of aviation for its CAMO support, compliance monitoring, safety management, and design/certification services. Also managing many projects on request, Triple C Aviation works with aircraft pre-purchase inspections, asset audits for leasing banks, training, aircraft transaction support, and more. Its USP is that it has many years of experience to guide it smoothly and effortlessly to success. Its CEO, Patrick Gauder, tells us, “I have experience in the field of aviation, especially business aviation, since 2003. Within that time span of 20 years, I was lucky enough to work for many great companies/business jet operators in technical departments (meaning CAMO = Continuing Airworthiness Management Organization). Therefore, I had the chance to work with a lot of vendors, manufactures, service providers, and aircraft owners/clients.” Not only does its CEO have years of experience behind him, but the entire team is made up of aviation experts with experience that amasses to a level of skill that cannot be learned quickly. This gives Triple C Aviation the edge on the competition and allows it to stay one step ahead of the curve at all times. After beginning with the classic CAMO support, Patrick informs us, “We quickly expanded to Compliance Monitoring, Safety Management and Design/Certification services as well. Besides that, we manage many projects based on request e.g., Aircraft Pre-Purchase Inspection, Asset Audits for Leasing Banks, Training, Aircraft Transaction Support etc.” Triple C Aviation’s expert level of quality/compliance monitoring services and safety management systems ensure internal and external audits of flight operations are correct every time. These can involve contractor, subcontractor, and supplier audits, and its support is always related directly to the areas within the safety management systems used today. For aircraft asset audits and inspections, Triple C Aviation leans into aircraft documentation and record reviews when conducting physical aircraft inspections – utilising retrospective aircraft technical documentation backups when needed, thus ensuring everything is in its place and compliant. With many specialties, Triple C Aviation is becoming a favourite for its stability and Triple C Aviation provides a myriad of services within the aircraft and aviation industry, and we are pleased to present it with an accolade that reflects just how incredibly hard it works. Here we talk to Triple C Aviation’s CEO, Patrick Gauder, as it wins this tremendous title in the Aviation and Aerospace Awards 2023. innovation across the aviation landscape. With so many changes within this fast-paced industry, it is imperative that we find a business we can trust and rely on. The aviation industry has faced a huge number of changes, and, due to its combined years of experience, Triple C Aviation has everything it needs to take on a challenge. From “EASA regulations implemented in the EU in many areas, to the big financial crash in 2008/2009,” there were a lot of changes to be made within the industry. With regulation changes comes different responsibilities however, this is never a problem for Triple C Aviation as its team works hard together and regularly checks regulation changes to stay up to date. Every change is then implemented into the company by its committed and competent staff members. Patrick continues, “The recent crisis with COVID and Ukraine had a massive impact on Triple C Aviation as well, as we first had to deal with new requirements like aircraft disinfection prior maintenance actions and closed airports. Now we have the war and related export restrictions, and sanctions, against certain entities.” The team at Triple C Aviation makes all of the challenges into opportunities for growth by being willing to learn and adapt – and their evolution is indicative of the company’s ability to transform and mould itself to the current situations affecting the industry as whole. With regards to the future, this team of valuable employees will help Triple C Aviation to succeed even in the face of adversity – whether that’s changes in the industry, or the world entirely. Patrick knows that “Safety Management System will become a bigger factor for all aviation related companies/areas and must be implemented and executed”, which will ultimately influence the way Triple C Aviation operates. 2023 and beyond looks bright for the business as our environment continues to change on a yearly basis. Patrick reveals, “On a technology basis, sustainability will be a big topic for us. We cannot and will not stop flying, but we must do our part to reduce the CO2.” This move is monumental for Triple C Aviation, and we are proud to showcase its plans for development. Winning Best Aircraft Acquisition & Aviation Services Company 2023, Austria, Triple C Aviation has gained even more recognition for its services. Triple C Aviation’s areas of expertise have turned it into one of the most reliable aviation businesses in the industry, and it shows no sign of slowing down as it soars to record highs – despite the challenges it has faced and may face in the future. We are pleased to present Triple C Aviation with its new accolade, and we are sure to see it continue on its path to unrivalled success. Contact: Patrick Gauder Company: Triple C Aviation Web Address: Best Aircraft Acquisition & Aviation Services Company 2023 – Austria