Aviation & Aerospace Awards 2024

Best Global Aviation IT Support Company 2024 Effective global operations are coordinated by its global service desk, with centres in the UK, India and Trinidad, and its spares, repairs, and logistics hub with depots across the globe, supporting its clients wherever they are located. This fully operational global footprint enables an efficient and convenient service that feels like it is being delivered by a local company which has developed into an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. ESP is recognised as an expert in aviation IT support with a true understanding of the requirements of this industry. It supports every type of airport and airline technology, including CUTE/CUPPS, CUSS, bag drop, biometrics devices, electromechanical access gates, e-boarding equipment, security and immigration gates, FIDS, BRS, retail EPOS and in-store IT, AODB, security lanes, airline and airport back office and corporate end user computing. The cornerstone of this credibility is its global service desk that handles a huge volume of calls simultaneously from multiple locations. Years of investment, ingenuity and innovation has produced a sophisticated and streamlined service that is equally appealing to its clients with it also running multi-lingual service desks for businesses across the globe, who benefit from the economy of scale such an established entity can provide. ESP technicians operate across the globe, delivering an extensive array of services on an impressive scale. Whether it’s field technicians for IT issues as they arise, often resolving them remotely, or a complete managed service with full-time technicians on site – it has the capacity and capability to keep its clients up and running 24/7, 365 days a year. ESP’s Lifecycle Management Services provides an end-to-end collaborative solution for the management of clients’ end-user computing assets to ensure they maximise the value and return on investment of their hardware. Coordinated by its logistics centres, ESP can receive, asset tag, stage and distribute product stocks anywhere in the world either to replenish local client stocks, or for local ESP technicians to install the new equipment, and then retire and dispose of the old equipment, completing the lifecycle. ESP’s mission is to delight their customers every time by having the best people providing the best service anywhere in the world. That means if they see a challenge they find a solution. They believe in using a combination of market-leading systems customised to support the way they want to deliver service, and internally developed enhancement, tools, and processes to better respond to the needs of their clients. espADA offers valuable insights into the performance of equipment and services in airports. It uses simple to interrogate heatmaps to visualise problems within locations and help identify the root cause of fault trends. espHelp is a selfservice platform that works across multiple platforms enabling ESP Global Services was established in the early 90’s to provide tailored IT services to support the aviation industry. With operational centres strategically located across the globe, this year’s Aviation and Aerospace Awards recognises ESP’s reputation for delivering customer-centred, targeted and tailored solutions to this fast-paced and continuously evolving industry.