Automotive Awards 2023

Kirkland Autobody is committed to its goal of repairing every car to look exactly as it did prior to an accident, if not better. The company accepts all insurance, working with insurance and rental car companies to approve repairs for retail and commercial vehicle collisions. As a family run shop, Kirkland Autobody is able to dedicate more time to attention to detail and quality. With a focus on friendly service and prompt communication, the business wants customers to remember their experience positively, and in the event of another accident, leave them with no doubt where they will take their car for repairs. The team at Kirkland Autobody understands how detrimental an accident can be to a customer’s daily route. From day one, it is the business’ objective to provide a smooth and timely experience for its customers. The team is committed to providing the best possible customer service, with the company thriving on its good reviews and word-of-mouth reputation. The shop’s reliable status and commitment to maintaining high standards ensures customers continue to return. The company has noticed a trend in customers under the impression that they have to take their vehicles to their insurance company’s preferred shop when, in actuality it is entirely up to the owner. Regardless of whether customers receive approval for their repairs or are paying themselves, Kirkland Autobody aims to deliver an easy and stress-free experience. Keeping its customers best interests at heart, the business always treats every vehicle with the care and attention it deserves. The company offers free walk-in estimates, with no appointment necessary, in person or via email using pictures of the damage and the VIN number of the vehicle. Kirkland Autobody aims to make the process easy and accessible for its customers. Priding itself on its high standard of repairs, the business ensures that no job leaves the shop looking less than perfect. Cars are dropped off on Monday with a set target of Friday to complete all work. Kirkland Autobody is dedicated to prioritising its customers, working around their schedules to suit their individual needs. The shop ensures that it never overbooks its schedule meaning, waiting times are much shorter than at competing businesses. The company orders parts prior to vehicle drop-off to ensure fast and reliable turnaround times. Since the pandemic, Kirkland Autobody has experienced For over four decades, Kirkland Autobody has been serving the community of Kirkland, Washington. The team is dedicated to consistently providing high-quality repairs at reasonable prices. Pete Arnold, the previous owner, built the company’s first-class reputation and attracted many loyal customers to the business. Now, Pete’s legacy is carried on through Jake Arnold, his son and current owner, and the continued hard work of the team. a steady flow of business. The company’s main challenge is combating waiting times from insurance companies. Poor communication and waiting for in-person inspections can be frustrating for both the shop and its customers. Kirkland Autobody ensures that it reaches out to the insurance company before the vehicle enters the shop by contacting multiple adjusters to ensure waiting times are significantly reduced. Michelle, one of Kirkland Autobody’s many happy customers, shares her experience saying, “I spoke with Jake and learned a lot about the service prior to dropping off my car. I did not expect the team to be so fast and accurate in their work with my Hyundai. I felt so respected and was kept informed every time I called to check up on how everything was going. I would come back to this place if something happened to my car again. The staff did a fantastic job, and I am pleased that I put my trust in their service.” Kirkland Autobody makes a concentrated effort to foster a positive internal culture, encouraging employees to enjoy their time at work. The company has created an environment of mutual respect and believes happiness at work is imperative to the quality of work produced. Kirkland Autobody rewards its employees for a job well done with incentives to meet its high standards and targets for the week. Workers have the option of flexible breaks and lunch periods to suit the individual. The business understands that although work is important, staff need to find balance and prioritise their family and personal lives. Owner Jake Arnold has an open-door policy, encouraging employees to engage in the workplace and talk through any issues. If scheduling conflicts arise, the close-knit team is always happy to provide support. The shop enables workers to earn additional money by utilising equipment to complete side work after hours. Kirkland Autobody aims to nurture its employees’ talent to retain its hard-working staff. The company takes the time to praise and reward workers for their efforts and commitment to delivering excellent service and high-quality craftsmanship. Looking to the future, Kirkland Autobody has plans to open accounts with Rairdon Dodge, a dealership located in Monroe. The business is currently working on opening a new location of the same name in Monroe. For over 42 years, Kirkland Autobody has been operating from the same location to serve its loyal customers. Renowned in its community for its unparalleled commitment to first-class service and high-quality repairs, the business has a long history of prioritising its customers to ensure they return time and time again. Previous owner Pete Arnold’s legacy lives on through Jake Arnold, his son, and the shop’s diligent team. Kirkland Autobody has been honoured with this year’s award for Best Family Run Automotive Repair Shop – Washington. Contact: Jake Arnold (Owner) / Carlos Carrasco (Lead Body Tech / Floor supervisor) / Bruce Hart (Painter) / Yuri Gaviria (Body Technician) / Victor Marroquin (Body Technician) / Dakota Butler (Prepper) Company: Kirkland Autobody (Kirkland Auto Repair, INC.) Web Address: Best Family Run Automotive Repair Shop 2023 - Washington