Q2 2024

The Business Concept- Q2 2024 THE BUSINESS CONCEPT.

Welcome to the Q2 issue of The Business Concept. The Business Concept is dedicated to providing you with the latest, most intricate visions from across the business landscape. Globally, there is an endless amount of support for business development – and The Business Concept is here to showcase the solutions being provided around the world. In this issue, sustainability in business is a running theme with our features on how to prepare for business growth in a sustainable way (page 9), how to succeed in the renewable energy industry in the digital age (page 14), and how organisations and their industries throughout these pages are doing the same, whether provider of IoT solutions or aerospace engineering equipment. We also get to know PilotEdge Inc, our Most Innovative Air Traffic Control Software Company 2024 – Mid-Atlantic USA, which works to provide accurate simulation for prospective pilots of the National Airspace System within the United States and beyond. You’ll quickly discover what exactly makes PilotEdge’s offering truly extraordinary. We hope you find this issue to be insightful and inspiring and that you have a prosperous quarter ahead. We look forward to welcoming you back again soon for our Q3 issue. Rebecca Scotland, Editor Q2 2024. AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.

Contents 4. News - Tech and Service Innovations Drive the Future of Travel at Trip.com Airline Global Conference - Trustwell and IoT Leader Wiliot Forge Partnership to Elevate Supply Chain Management & Technology in the Food Supply Industry 6. Red Rose Insurance Solutions: Best Insurance Broker 2024 - Lancashire 7. Jade Coates Makeup Artist: Makeup Artist Educator of the Year 2024 - South West England 8. PilotEdge Inc: Most Innovative Air Traffic Control Software Company 2024 - Mid-Atlantic USA 9. Preparing For Business Growth in a Sustainable Way 10. Sorting Out The Awkward Questions Of Capacity 12. Everything You Need to Know When Hiring a Car For Business Trips 13. How Disruption In Supply Chain Affects the Food & Beverage Industry 14. Succeed In The Renewables Industry With Three Digital Trends 15. Experts Reveals Uncertainties in the Aerospace Sector

News. 4 Tech and Service Innovations Drive the Future of Travel at Trip. com Airline Global Conference With a full recovery within view, the global aviation industry is now navigating toward the future amid evolving traveller preferences, new technological developments, and emerging business models. On 29 May, leading one-stop travel service provider Trip.com hosted its second Airline Global Conference in Shanghai, with more than 170 representatives from the International Air Transport Association (IATA), airlines, airports, and tech companies from more than 40 countries in attendance to discuss the state of the industry and the next chapter of growth During the conference, Trip.com spotlighted its ongoing efforts in fields like artificial intelligence and product innovation, and discussed with its global partners on a range of topics including next-generation technology and customer-centric solutions. Streamlining Flights with New Technology In his keynote speech “Technology Drives Future Travel”, Mr Xing Xiong, COO of Trip. com Group explored the pivotal challenges currently facing the travel industry and demonstrated how technological innovations would offer a clear pathway ahead. “The recent breakthroughs in artificial intelligence are truly eye-opening and are already bringing changes to the travel industry that are previously unthought of,” said Mr Xiong. “Trip.com Group has been implementing AI technology in all aspects, ranging from travel planning and customer service to software development and business solutions.” In his speech, Mr Xiong highlighted FlightAI, a data visualisation platform for aviation market insights, as an example of Trip.com Group’s value-added service to its partners. With more than 3,500 registered users from airlines and airports, FlightAI integrates various data sources to create easy-to-understand dashboards to help airlines and airports monitor emerging trends and adjust strategies based on informed analyses. Having recently joined the IATA Strategic Partner programme, Trip.com has also been transforming the entire booking and travel experience by being the first OTA working with IATA and industry partners on the endto-end digital identity proof of concept. In October 2023, Trip.com participated in the successful test for the first fully integrated digital identity travel experience, from shopping for flights to arrival, on a journey from London to Rome. This ongoing initiative by IATA aims to provide a fully digital and seamless travel experience for travellers secured with biometric identification. Looking toward the future, Trip.com embraces technology that is driving next-generation retailing in aviation and travel. As Generation-Z travellers crave interaction and instant responses, Trip.com has been making its UX design more intuitive and informative. Its vibrant content marketing ecosystem, including its signature BOSS Live livestream sessions, has enhanced the engagement between partners and travellers and has brought more attractive and cost-effective options to consumers. Moreover, Trip.com’s in-app AI travel assistant TripGenie has helped to streamline the air ticket booking process by providing flight recommendations and booking options. Leveraging large language model technologies, TripGenie creates personalised itineraries based on user queries and can direct users to book directly when prompted. TripGenie will soon support shared editing and real-time alerts, and it will continue to revolutionise travel planning and booking and redefining the user experience. “We are excited to hear how our industry partners are putting innovation into practice in all aspects at the Trip.com Airline Global Conference,” said Mr Stephan Copart, Head of Digital Transformation at IATA. “From business solutions to customer engagement, exciting opportunities await in the future of aviation as we work together.” “We greatly appreciate the Trip.com Airline Global Conference for highlighting the current and future advancements in travel technology,” said Mr Sam Abdou, Executive Vice President, Global OTA, Airline Distribution & IT Sales, Amadeus IT Group. “Amadeus shares Trip.com’s vision and we have been collaborating to create an end-to-end experience for the traveller by delivering solutions that inspire innovation, partnerships, and value creation.”

5 News. Trustwell and IoT Leader Wiliot Forge Partnership to Elevate Supply Chain Management & Technology in the Food Supply Industry New partnership brings cutting-edge IoT technology to enhance transparency and operational excellence in food supply management. Trustwell, the food and supplement industry’s premier provider of software and services in compliance, labelling, food safety, and transparency, is excited to announce a strategic partnership with Internet of Things (IoT) industry leader, Wiliot. Known for its innovative sensor tags and linked cloud technology, Wiliot’s collaboration with Trustwell will revolutionize the entire supply chain infrastructure by driving efficiency and visibility with advanced IoT solutions. “Partnering with Wiliot is a transformative step for us and our clients, merging our supply chain expertise with smart connectivity and sustainable practices tailored for the full food supply chain,” Katy Jones, CEO of Trustwell said. “We are excited to move the industry forward with innovative solutions that will make a difference in the food industry by going well beyond the limits of manual scanning.” “Wiliot’s smart labels allow food companies to capture and share food traceability data in a no to low-labor cost manner.” - Frank Yiannas, former FDA Deputy Commissioner & Strategic Advisor to Wiliot. This alliance is poised to leverage Wiliot’s pioneering Bluetooth technology—small, battery-free intelligent sensor tags that track products from their origin to the end consumer—to further Trustwell’s mission to make the food supply safer for all, through tech-enabled software solutions. By partnering with Wiliot’s cloud platform, Trustwell empowers customers to improve product security, streamline logistics, and reduce environmental footprint, while enabling clients to make informed decisions and ensure operational excellence. “Our partnership with Trustwell, enables a new class of enterprise apps to use the third generation of Radio Frequency Identifiers (RFID) which we call ambient IoT,” said Steve Statler, Wiliot’s Chief Marketing Officer and Food Safety Lead. “For companies that provide food, this adds a new level of automation and efficiency, eliminating manual scans, to go beyond compliance, for improved food quality. Wiliot’s low-cost cloud, Bluetooth readers and IoT Pixels/tags enable real-time food supply chain visibility. Together we trigger automated alerts to temperature and handling issues that otherwise compromise shelf-life and freshness, as well as safety. Trustwell’s apps are one of the first that can unlock these benefits.” Wiliot’s commitment to infusing everyday items with intelligence aligns with Trustwell’s goals, offering a new dimension of product interaction within the industry. Through this partnership, Trustwell and Wiliot are set to introduce groundbreaking solutions that redefine supply chain management, using IoT to grant every product a digital identity and providing businesses the agility to act with unparalleled insight and precision. “Wiliot’s smart labels, also referred to as ambient IoT Pixels, allow food companies to capture and share food traceability data in a no to low-labor cost manner,” said Frank Yiannas, former FDA Deputy Commissioner and Strategic Advisor to Wiliot. “This in turn will eliminate the need for scanning cases and add additional value beyond the already proven food safety use case.” For more about the impact of the Trustwell and Wiliot partnership on the food and supplement industry’s supply chain management, visit http://www.trustwell.com and http://www.wiliot.com.

The Business Concept- Q2 2024 | 6 Apr24353 Best Insurance Broker 2024 - Lancashire At Red Rose Insurance Solutions, the company strives to go the extra mile to meet clients’ individual needs. Its professional team recognises that no two clients are the same and aim to gain a complete understanding of their circumstances in order to match the client with the best possible insurance for them. Customers reside at the heart of Red Rose with a wide range of insurance solutions to support clients’ personal circumstances. The Red Rose team understands that a house is much more than a building, it is a home with precious contents that clients wish to protect. Every home is different and Red Rose tailors homeowners’ insurance policies to match their own unique circumstances. The experienced team ensure that clients get the best possible value for money while providing them with insurance that is perfect for them. Life insurance offers clients the assurance that their dependents will be looked after once they are no longer there to provide. Red Rose offers two types of life insurance, term life insurance policies and whole-of-life policies. With a term life policy, clients pay a premium for a fixed period of time, typically ten to thirty years, and if they die during that time, their loved ones receive a monetary benefit. Whereas wholeof-life policies pay out no matter when the client passes if they keep up with their premium payments. Furthermore, Red Rose offers Over 50’s Life Insurance, which allows clients to leave behind a fixed, tax-free amount to help with their funeral costs. These invaluable plans are designed to help those with poorer health who cannot acquire a medically underwritten term life insurance policy. This insurance does not typically involve health questions and clients are guaranteed acceptance upon application. With Red Rose’s standard funeral plans, clients can pay for their funeral in advance and lock in today’s prices. All plans are guaranteed to include the services of a funeral director who will take care of the deceased, arrange the funeral, and organise transportation. Red Rose also offers plans with additional services such as luxury coffins, viewings in the Chapel of Rest, and limousines to transport guests to the funeral. Among Red Rose’s many offerings is Income Protection Insurance, a service designed to provide clients with a regular income in the event they become unable to work due to illness or disability. While the majority of people will invest in some form of protection in their lives, most will not consider this extremely beneficial form of protection. Similarly, Critical Illness Insurance provides clients with protection if they are diagnosed with certain long-term illnesses or disabilities. This insurance covers illnesses that are usually long-term such as heart attacks, strokes, loss of arms or legs, or diseases like cancer, multiple sclerosis, or Parkinson’s disease. Co-founders Carl Molyneux and Phillip Duxbury established Red Rose in 2017, leveraging their combined experience to lay a strong foundation for the business. Carl prides himself on providing customers with a personal service and embraces innovation by providing his team with continuous professional development. Carl says, “Our team work hard together and share the same values. Our office is always upbeat and positive. If you come into work feeling down, troubles can all be forgotten at work as we have such a strong, bonded, and energetic team. The team go above and beyond, literally bending over backwards at times for our clients. The commitment of our team is second to none.” At Red Rose, the future looks bright with the innovative company continuing to grow at a steady pace. With plans to expand its customer base for long-term success, Red Rose remains committed to providing customers with unrivalled insurance solutions to protect them during unforeseen circumstances. As the company continues to grow, Carl, Phillip, and the team will evolve together to deliver exceptional customer experiences and protect clients for years to come. Red Rose Insurance Solutions is the recipient of this year’s award for Best Insurance Broker – Lancashire for its tailored solutions and customercentric approach. Contact: Red Rose Insurance Solutions Company: Carl Molyneux Web Address: www.redroseinsurance.co.uk No one likes to think about the worst, but everyone wants to know that their loved ones will be protected if something unexpected happens. Based in Blackburn, Lancashire, Red Rose Insurance Solutions provides private individuals and businesses with professional insurance advice to help them find the most suitable insurance for them. Recognised in this year’s Customer Experience Awards, Red Rose Insurance Solutions has become the people’s choice for its efficient services and exceptional insurance experiences.

The Business Concept- Q2 2024 | 7 May24493 Makeup Artist Educator of the Year 2024 - South West England Founded by freelance makeup artist Jade Coates, Jade Coates Makeup Artistry is a talented artist that prides herself on delivering empowering makeup and beauty services. Whether it’s educating individuals on how to achieve their glam goals, or providing services that combine crueltyfree products with conscious, inclusive, and high quality techniques to concoct professional looks, Jade goes above and beyond to ensure her clients have an enjoyable experience from start to finish. Jade Coates Makeup Artist lives and breathes makeup, and it’s this very nature that allows her to spread her knowledge among aspiring artists and beauty therapists alike. This primarily takes the form of customised makeup applications and educational programs. Providing training in the realms of SFX makeup, editorial, and beauty therapy, these courses have been specifically designed to be digested by anyone, no matter their skill level. Additionally, what makes these courses even more impactful is the fact that Jade Coates Makeup Artistry delivers lessons in diversity. In doing so, learners can gain a comprehensive understanding of makeup application, while simultaneously broadening their future professional potential. Not only does this create an inclusive environment in which any student feels represented, but it ensures that they’re well equipped to bring out the beauty in any person seeking it. However, it’s Jade’s personal accomplishments that have arguably played the largest role in Jade Coates Makeup Artistry earning herself a place within The Business Concept’s Customer Experience Awards 2024. As a Microsoft Innovative Educator Expert, Jade brings an exceptional level of expertise to her role as a beauty educator – something that not only demonstrates her avid determination, but showcases a proficiency that simply cannot be matched. Thanks to her qualifications, Jade has mastered the art of leveraging her technological prowess to enhance both teaching and learning experiences alike, allowing Jade Coates Makeup Artistry to consistently elevate the benefits received by her students. Of course, as times have changed, so too have trends in the makeup world. With the industry placing more emphasis on having a strong social media presence than ever before, there has been a rising demand for further inclusivity and sustainability. In response, Jade Coates Makeup Artistry leveraged the talent of her team to ensure that, no matter how swiftly the market may adapt, it’s always prepared to face each new emergence as and when they happen. This fluidity is what keeps the business on its continuous upward trajectory – by integrating new techniques and technologies, it’s able to maintain its position through online tutorials, virtual consultations, and its uncontested presence on various social media platforms. As suggested by the programme’s title, the Customer Experience Awards 2024 is The Business Concept’s way of honouring those who have committed themselves to going the extra mile for their clients. Jade Coates Makeup Artistry is no stranger to this notion, with its practises astounding and impressing students all over the region. For over five years, Jade has been working as a course leader for level 3 makeup artistry, with her experience in the profession dating back a whopping nineteen years. And yet, despite having worked with celebrities, leading makeup artists, and various other professionals alike, Jade remains humble and appreciative of the people she works alongside – be they her students or her colleagues. It’s for this very reason that we have recognised Jade Coates Makeup Artistry as the Makeup Artist Educator of the Year 2024 - South West England. We look forward to seeing how this award further empowers the business as it progresses into the future of the makeup industry. Contact: Jade Coates Company: Jade Coates Makeup Artist Web Address: https://www.jcmua-makeup.com/ Across the art world, there is one particular form that is often glazed over – makeup artistry. Specifically focused on enhancing the nuances of skin in all of its textures, colours, and forms, makeup holds the power to elevate confidence, encourage expression, and amplify personality. However, apt application is imperative, and it’s in this vein where Jade Coates Makeup Artistry truly thrives. Tailoring her services to meet even the highest of standards, this multi-award-winning makeup and beauty artist not only provides an insight into the makeup world, but is determined to build up the professional makeup artists of tomorrow. Below, we explore how.

The Business Concept- Q2 2024 | 8 Most Innovative Air Traffic Control Software Company 2024 - Mid-Atlantic USA When Keith Smith launched the PilotEdge network back in 2011, he did so with a vision to build upon the fantastic work that was already being done by the numerous hobbyist ATC networks. His aim was to craft an elevated, repeatable experience that lent itself to the unique demands of real world flight training, which are somewhat different to those of simulator enthusiasts. Three years after setting out on this endeavour, including a full year of beta testing, Keith launched PilotEdge, initially covering 45 towered airports in Southern California. In the more than a decade that has passed since it first went live, PilotEdge has grown exponentially, and today encompasses Oakland, Seattle, Salt Lake, Denver, and Albuquerque’s ARTCCs - essentially the western half of the USA. The software itself has also continued to evolve, and now boasts such industry-leading features such as dynamic signal degradation of voice communications, including terrain interference, CPDLC data link, digital ATIS and even custom voice-based ATIS broadcasts, all of which mirror their real world counterparts. The incredibly realistic nature of this shared, multi-user environment means that there are a few ground rules that all prospective pilots should know. Contrary to what they may first think, PilotEdge is not a classroom-style environment or simply “having a go.” It is expected that all pilots using the network can operate both their simulator and the aircraft they have chosen to a high standard. As Keith explains it, trying to fly a Boeing 737 using instrument flight rules, or IFR, without the relevant knowledge will go down about as well as it would in real life This is not to deter those with experience from investing in this remarkable service, as perfection is not what is expected here. Rather, being a shared resource, the team simply do not want pilots to be so far removed from the general expectation that they hinder the progress of other paying customers or the highly trained controllers working tirelessly to adhere to real world standards of flight operation. Speaking of these controllers, many have real world experience, and they all undergo more than 80 hours of PilotEdgePilotEdge Inc operates a professional and realistic subscription-based environment for flight simulators, including the provision of human-driven Air Traffic Control (ATC). It provides life-like, if not heart-pounding, flight scenarios. As the only company to guarantee virtual ATC services through a predictable schedule that utilizes real people to provide the ATC, PilotEdge is the perfect choice for those with the correct knowledge and experience who will benefit from having wholly authentic and consequential ATC interactions as part of their flight simulation experience. specific training to aptly prepare them for the task at hand, in addition to the 1000+ hours of controlling experience that are required to even be considered for a position. Beyond simply offering its customers strikingly accurate ATC service, PilotEdge is further distinguished by a stellar range of additional services. These include free workshops based on communication and navigation, 31 graded training flights, three video-based programmes that provide realworld perspectives of IFR and VFR (visual flight rules), as well as an annual “SimVenture” event which allows pilots to participate in an event which mirrors the world-famous AirVenture event, held annually in Oshkosh, Wisconsin. SimVenture captures the essence of PilotEdge, affording pilots a realistic environment in which to hone their communication and navigation skills safely, before they take to the skies in the real world. PilotEdge helps transform the normally solitary experience of flying a simulator at home into a unique, heart-pounding shared experience. Clients often share the highs and lows of their flight on the company’s popular Discord server, showcasing a strong community spirit. From helping train the United States Navy and the Brazilian Air Force, through to the countless budding pilots from across the US and beyond that master their trade on this network, PilotEdge serves as an innovative solution that impactfully bridges the gap between flying in a simulator and flying in real life. Offering exemplary services for both the home market and the commercial sphere in equal measure, it is our privilege to recognise PilotEdge Inc as the Most Innovative Air Traffic Control Software Company 2024 - Mid-Atlantic USA. Contact: Keith Smith Company: PilotEdge Inc Web Address: https://www.pilotedge.net/

The Business Concept- Q2 2024 | 9 Preparing For Business Growth in a Sustainable Way As environmental concerns become a core focus for the IT sector, building a sustainability strategy within the business will prove successful for long term success. There are a number of steps IT leaders can take to adopt a sustainable business strategy, ranging from strategic shifts of system rollouts to conversing with partners to uproot and reinvent practices. Recent research found that 53% of employees are keen to see more companies invest in eco-friendly solutions, with 42% stating poor sustainability initiatives had a detrimental impact on their morale at work. By embedding sustainability across every process within the organisation, businesses can create a holistic sustainability-focused business model which considers how resources will be used to maximise their full lifecycle impact and reduce carbon waste as well as their contribution to productivity. According to Steve Dickinson, Head of Supply chain at Espria, sustainable operations must be a core business objective and leaders have a responsibility to engage with all their customers and partners on an equal footing to get a handle on their short and long-term sustainability goals. “Customers are increasingly looking to spend their money with businesses that can demonstrate strong sustainability credentials and going green can improve your brand reputation with consumers. “If businesses include customer impact in their sustainability discussions, they may attract more business and therefore, revenue from clients – the message really resonates and in practice effects many products and processes.” “Prioritising sustainability as a core business goal can improve the overall worker proposition and attract employees to a company who are aligned with their own sustainability ambitions and goals. Sustainability doesn’t just pertain to an effective sustainability strategy but also hardware and infrastructure, helping businesses become more cost-effective. “Naturally, there are plenty of organisations that don’t need to overhaul their entire tech stack but an effective strategy can lead to the discovery and implementation of cost-effective solutions. For instance, IT leaders can reduce the average carbon impact of devices by utilising remanufactured or refurbished devices across the organisation, and when coupled with mindful WEEE, even more so. Embracing energyefficient devices can help businesses scale as well as manage CO2 emissions and power consumption, while reducing operating costs. “By keeping already efficient devices running for longer, IT leaders will benefit from both a sustainable and financial point of view. Many technology manufacturers already help businesses maintain the efficiency of these devices, reducing unnecessary waste and conserving resources where possible. Dickinson concluded, “At Espria, we are firm believers that organisations should lead by example and implement sustainable practices. We have dedicated significant effort to operating in a manner that is environmentally sustainable. Our recent recognition with the TR for Sustainability award win is testament to the unwavering commitment and effort Espria has invested in operating and growing in a way that is not only sustainable but also environmentally responsible. Jul23118

Sorting Out The Awkward Questions Of Capacity There seems no limit to the growth of packet and parcel traffic. Although, according to the 2023 Parcel Shipping Index issued by mailing equipment supplier Pitney Bowes, UK parcel volumes fell back by 5% in 2022 from the Covid-era peak, that still represented 5.1 billion parcels sent, received or returned. The index predicts a 1% compound annual growth over 2023-2028, to reach 5.6 billion. A simple 1% may not sound a lot, but that is over 50 million extra parcels each year. This boom does not, however, represent easy money for post and parcel operators. Although the UK market is highly consolidated ¬– Royal Mail, Hermes (now Evri), Amazon Logistics, DHL and UPS accounting for 70% of parcel shipments – that still leaves 30% with smaller and specialist companies. According to Deloitte, disruptive new entrants are raising challenges to market share and profitability. Meanwhile, customer demands and expectations for later cut-offs, next or same day delivery, convenience and reliability increase, as do costs, particularly with regards property rental, fuel, and labour. Also, the minimum wage has risen again, not that postal companies can attract labour to work fairly monotonous graveyard shifts at that level. Deloitte, suggests that postal companies should invest in ‘innovation and digital capabilities’, along with strengthening ‘core logistics capabilities’ – which would include technologies such as advanced sortation systems. It is surprising the extent to which even in the ‘big five’, and especially in regional and ‘last mile’ sorting depots, there is still considerable dependence on manual sorting. It may be that the return on investment in automating these processes has, in the past, been difficult to achieve. It may also be that many of these depots are in old or repurposed buildings that had been thought to be unsuitable to accommodate automation. But with labour increasingly difficult to source, and the cost of labour rising, it may be time to think again. Without automation of some form, how else will the sector grow capacity to cater for increased volumes and higher customer expectations? There is considerable scope for profitable automation, especially in these smaller depots, with throughputs up to say 10,000 items an hour. Systems with tight-turning capabilities, such as Ferag’s Denisort range, could make efficient use of some of the most awkward sites, with trays that accommodate almost any type of parcel – large, small, irregularly shaped, or a mixture, and can be configured to deliver into any combination of chutes, roll cages, totes and other receptacles. A key feature of Denisort is the compact ‘3D’ nature of the system, which can negotiate tight radii, inclines and declines – helically if necessary. Space can be saved by bringing the tray return back under the loading positions, the run can swerve around inconvenient corners or pillars, and often reach much closer to loading docks at the most inaccessible point in the building. Products are placed on trays with enclosed sides (securing, for example, cylindrical shapes, and preventing items from dislodging under cornering), which can tilt, and then flap open, on the appropriate side to discharge. It is possible to move two trays as a pair to carry longer items. Also, induction of items into the system can be manual or automated. What’s more, systems can be interfaced with Optical Character Recognition technology. The software monitors chute fill, or, in retail, ‘count down’ the items going to a particular store – ‘three items to come before that tote is complete’, which ultimately can help speed the loading and release of vehicles. The technology is available to automate older, regional sites – so where is the payback? Most obviously, in reducing the head-count required, both permanent and, importantly, at peaks. And the scope for error and damage is much reduced. A key point is, such machinery must be robust and reliable. Ferag has a long track record for high performance engineering, and uses high specification, tried and tested, materials and components. Attention to engineering excellence keeps energy and operating costs low. Implementation is fairly quick and simple, too, and systems are eminently scalable and flexible, to cope with increased volumes or changing ways of working. On ergonomics, Denisort systems are noticeably quieter than others – typically below 80dBA. Ferag has installed systems in difficult and awkward spaces that nonetheless processes 8,500 trays an hour (1,200 trays in the system) with items that measure up to 800mm in length. Other applications feed parcels of up to 7kg weight for 195 sorting destinations at a rate of 10,000 trays per hour. These are quite largescale installations, but a speedy return on investment can be easily achieved on much smaller systems. If the parcel sector wishes to keep pace with future growth and higher demands on service performance, then the intelligent application of robust sorters in existing ‘awkward’ buildings may well be the answer. For more information on Ferag’s automated sorter technology visit: www.ferag.com/uk How can parcel carriers expand capacity when challenged by dwindling labour resources, rising costs and an aging estate of ‘awkward’, regional depots ill-suited to conventional automation? Darcy de Thierry, Managing Director of Ferag UK sets out a way forward.

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The Business Concept- Q2 2024 | 12 Jul23400 Everything You Need to Know When Hiring a Car For Business Trips Business travellers have been told what to look out for when hiring a car for corporate trips. Hire car experts at StressFreeCarRental.com have named five things all business travellers and managers need to know before renting a vehicle overseas. Before booking the hire car it must be agreed if the corporate credit card can be used for payment as the driver will be required to present this upon arrival. Employees going abroad should ensure the correct insurance policy for business travel has been taken out and all their personal details are correct. When hiring a car for business purposes, it’s useful to check if the vehicle has certain features such as charging ports, built-in GPS systems and sufficient space for luggage. Check the vehicle for any signs of existing damage and scratches to avoid being overcharged at the end of the trip. John Charnock, CEO of StressFreeCarRental.com said: “Business travellers who are planning to hire a vehicle for their work trips should ensure that the car has all the right features for corporate travel – this could include an updated built-in GPS system and charging ports. “The driver will be required to use a valid credit card when collecting the hire car, so it should be agreed beforehand if the company credit card can be used. “Employees should also make sure to check the hired vehicle for any scratches, dents or other problems with the car to ensure they don’t get overcharged for any existing damage. Make sure to inform the hire car company as well as your employer.” Here’s what business travellers need to know before hiring a car: 1. Check for certain features Depending on the country you’re travelling to, ensure that the hire car has a good heating or air conditioning, and that there is a built-in GPS system so you don’t have to rely on your mobile phone maps. Other features that would be useful for business trips include sufficient space for luggage, charging ports and a comfortable interior. 2. Payment Most hire car businesses will only allow the driver to use a credit card for payments. Ensure to agree with your manager before travelling abroad that you are able to use the company credit card for your vehicle hire. For instances when you have to use your personal credit card, remember to keep all receipts safe in order to claim back expenses – this includes receipts for fuel fill ups too. 3. Insurance The most important thing about hiring a card abroad is to have the correct insurance policy. Make sure to check with your employer that the insurance they have taken out for you includes business/ commuting travel, and not just for social driving. Employees should also check all of their personal details are correct. 4. Corporate perks One of the benefits when hiring a car for business trips is the potential for complimentary upgrades or perks. Some rental companies may give out special offers or allow employees from certain businesses to access loyalty schemes if you plan on hiring their vehicles. It’s also worth checking to see if the corporate package includes airport pick up and drop off schemes to the hire car location. 5. Inspect the vehicle Before driving off in your hire car make sure to thoroughly check around the vehicle for any signs of damage, scratches, dents or problems to the mechanics. Take pictures of any damage and let the hire car company know of these to ensure your employer isn’t overcharged – as this could also reflect badly on yourself.

The Business Concept- Q2 2024 | 13 Jul23056 How Disruption In Supply Chain Affects the Food & Beverage Industry The food and beverage industry represents a huge portion of the economy, amounting to around $1,011 billion in 2024, with an expected annual growth of 3.81%. Despite being such a large contributor, there have been huge losses within the industry that have come directly from supply chain issues. In fact, a survey from WTW found that 73% of business and industry leaders stated supply chain-related losses have been higher than expected over the previous two years. For the industry to strengthen the supply chain and ensure that losses are mitigated as much as possible, it’s important to understand where the disruptions occur the most Chris Thompson, Operations Director at Electrix International, leading suppliers of stainless-steel electrical enclosures for a wide range of industries, have offered expert insight into the issues facing supply chains in the food and beverage industry and how best to combat them. The freight recession The global shipping industry has been experiencing a recession in freight that has continued for longer than anticipated. According to data from DAT, the trucking industry saw a net loss of 29,000 carriers in 2023, with more expected to go throughout 2024. Reduced freight vehicles and activity can result in downward pressure on shipping rates. This might sound positive for businesses looking for lower transport costs, but it can emphasize underlying economic weakness as well as decreased consumer spending. This is a huge concern for the food and beverage industry, which relies on consumer spending to drive economic success. The freight recession directly affects supply chains, with raw materials and finished products being delayed in delivery. This can impact the manufacturers as far back as they are experiencing a surplus of inventory in warehouses due to a lack of delivery options. This feeds down to retailers and restaurants struggling to maintain adequate stock levels, affecting their customer base and growth. Cargo theft One of the key struggles within the supply chain is the noticeable spike in cargo theft affecting stock and supply. A CargoNet report on theft statistics found that there was a 57% increase in events of cargo theft in the second quarter of 2023 compared to the previous year. The total amount comes to more than $44 million in shipments, with the average value per event increasing to more than $260,000 from $100,000 due to the theft of high-value shipments. Theft that occurs within the industry’s supply chain massively impacts supermarkets’ ability to stock their shelves for consumers. Similarly, it has a knock-on effect on the restaurant industry, as they’re unable to source the ingredients required for their menu items. The cost faced by businesses extends beyond the price of the goods but also encompasses the expenses related to insurance claims, increased security for prevention, and even reputational damage that can occur. Costs within the industry also filter through the supply chain, with perishable items getting lost, which can lead to shortages and price fluctuations, as well as consumers facing limited availability of specific products or high prices at the point of sale. Strategies for resilience This is why companies in the industry must employ strategies to promote resilience and adaptability. Particularly, proactive measures can help to reduce the impact these disruptions can have so that progress isn’t halted. One aspect of the strategy should always be keeping on the cutting edge of investment in technology to maintain visibility and security throughout the supply chain. This can be in the form of GPS tracking, RFID tagging, and real-time monitoring devices to track the movement of goods more efficiently, as well as being able to react quickly to incidents of theft or delays. Diversifying sources within the supply chain is also important for strengthening and avoiding disruptions. With a diverse supplier base and investing resources into finding alternative transport routes, businesses can increase flexibility and establish strategic partnerships with reliable logistics providers. This can, in turn, make processes more efficient and streamlined. One solution for strengthening is for the industry to build strong relationships with government agencies, law enforcement, and associations to collaborate and share information. This can help to develop better and more proactive strategies to address the challenges within the supply chain. Proactive approaches are crucial to mitigating risk management within supply chains. With enough preparation and proactive strategizing, they can help navigate turbulence and build resilience. By Chris Thompson, Operations Director at Electrix International

The renewables sector continues to grow at a rapid rate. In 2000, renewables accounted for just 2.8 per cent of all electricity in the UK; in 2022, the figure reached 40 per cent. That’s a significant increase that experts predict will continue to grow. Renewable energy is so important to society – as both a consumer and a worker in the field – because it comes from sources that are replenished naturally rather than depleted when used. We’re becoming more reliant on the sector as the world continues to grapple with global warming. In the UK, the main renewable energy sources used are wind, solar, hydroelectric and bioenergy. More career opportunities will become available as the industry continues to expand. The government has ambitious targets, and as such, it needs the right workforce to meet these goals. For those working in – or studying – the sector, what can they expect? How can they ensure they enjoy the most success in the industry? Shaun Gray, Commercial Manager at HTL Group, a solutions provider in hydraulic torque wrenches, bolt tensioning, and related bolting services, explores three digital trends that should help people on their way. Trend 1: Big data and analytics One trend that is often credited with helping the renewable sector triumph is the use of data and analytics. With this tool, workforces can improve efficiency, reduce costs, and make better decisions that will contribute to more success. Ways in which big data and analytics are used across the renewables sector can vary but typically include: Predictive maintenance – This tool has the power to predict when equipment is likely to fail. With this information, staff can arrange maintenance and repairs before they’re faced with problems. As a result, downtime is reduced, and the reliability of renewable energy systems is increased. Asset optimisation – Big data can improve efficiency and reduce costs by optimising the performance of certain renewable energy features, such as wind turbines and solar panels. Demand forecasting – To further reduce costs and improve the stability of the grid, demand forecasting with the help of big data and analytics becomes a much simpler process. Big data can be used to forecast demand for renewable energy so that generators can be dispatched more efficiently. Trend 2: Internet of Things (IoT) Integration IoT stands for Internet of Things and is a network of physical objects embedded with sensors, software, and network activity that allows them to collect and exchange data. This type of integration is being used across various sectors, including retail, healthcare, and manufacturing. Here’s how it’s utilised within the renewable energy sector: Remote monitoring – IoT devices can be used to monitor the performance of wind turbines, solar panels, and other renewable assets. With this data, workforces have the capability to identify and correct any issues before they get worse. Asset optimisation – With data received from the IoT devices, employees can optimise the performance of the resources to improve effectiveness and bring down costs. One example of this would be adjusting the tilt of solar panels. Fraud detection – While not as big of a problem in the renewable energy sector as in others, fraud can still occur through over-reporting of generation, bid rigging, and false claims for subsidies. Data collected from IoT devices can be used to detect these types of fraud, consequently protecting the sector. Trend 3: Artificial Intelligence (AI) and Machine Learning In a similar way to IoT and big data and analytics, artificial intelligence (AI) and machine learning is a trend that can help forecast, manage, and improve performance within the sector. Renewable energy forecasting – to balance out the grid and guarantee there’s always enough power to meet renewable demand, AI is used to predict outputs. The use of this intelligence means more effective management in terms of both performance and expectations. Energy consumption management – the use of AI can help manage energy consumption through optimising storage, predicting demands, and increasing energy efficiency. As a result, carbon emissions are reduced alongside energy costs. Preventing blackouts – the world revolves around energy. Without it, we’d face major disruptions to our daily lives. AI can monitor the grid and identify potential problems to prevent a blackout, giving workforces the opportunity to implement preventive measures. Embrace trends for a lucrative career and business Embracing digital transformation for a sustainable future is not only in the best interest of the consumers but also the businesses and organisations that are driving these changes. If you’re hoping to succeed in the renewables sector, whether you’re a graduate looking for your first opportunity, or an experienced engineer looking for your next opportunity, understanding and implementing these trends will help you progress. Succeed In The Renewables Industry With Three Digital Trends

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The Business Concept- Q2 2024 | 16 Experts Reveals Uncertainties in the Aerospace Sector By Andy Muirhead from HTL Group This is one area where governments and regulatory bodies can play a decisive role in integrating emerging technologies within the industry. Whether through offering incentives for innovation or streamlining approval processes, it can help make applications more efficient for businesses of all sizes while ensuring safety and reliability are still at the heart of the mission. Collaboration and resilience The industry must build resilience to foster success, particularly by emphasising the need for collaboration across sector boundaries. Companies can make the most of collective expertise and resources to address and solve common issues while continuing to innovate and progress. It’s also important to build resilience as it’s not just about withstanding periods of uncertainty but adapting and thriving despite it. This is why aerospace must focus on embracing change and innovation, as well as taking on all opportunities for growth and evolution. Uncertainty pervades the aerospace sector, stemming from factors such as STEM skill shortages and technological disruption. However, by addressing these challenges head-on and embracing collaboration, innovation, and resilience, the industry can navigate the turbulent skies ahead, unlocking new opportunities and achieving sustainable growth. The future of aerospace is uncertain, but with vision and determination, it holds boundless potential for those willing to seize it. The global aerospace industry, a cornerstone of advanced manufacturing and a driver of economic prosperity, faces significant headwinds. Two key factors threaten to disrupt its future growth trajectory: a looming skills gap and the disruptive potential of new technologies. Addressing these uncertainties requires a proactive approach from industry leaders to ensure continued innovation and competitiveness. The aerospace sector is crucial to driving the UK’s advanced manufacturing and economic prosperity. The latest figures from the ADS Group show that the industry contributed £37 billion to the UK economy in 2022. However, this is a crucial period for the sector as there are looming uncertainties that could threaten the innovation and competitiveness of aerospace. This is why Andy Muirhead, Key Account Manager from HTL Group, leading suppliers of hydraulic hand cutters, has offered expert insights into some of the uncertainties currently facing the aerospace sector and why it’s important to build a proactive strategy to address them. Gaps in STEM One key source of uncertainty is the widening gap in STEM (Science, Technology, Engineering, and Mathematics) skills. While established professionals within the industry are choosing to extend their careers, there is an issue around recruiting new prospects and talent. In fact, research into STEM skills by Guidant Global has found that 83% of decision-makers and influencers in their sector think that technology development will fall behind due to a lack of skills and recruitment. Aerospace has historically been perceived as an elite field of study and work, only accessible to those with privileged or specialised education backgrounds. This perception is outdated and has a huge impact on the sector’s future, which is why encouraging diversity and inclusivity is not only morally beneficial but pragmatic in necessity. Through recruitment drives to underrepresented groups and focusing on inclusivity, the industry will better access underserved talent and begin closing the skills gap. Recruitment for educational institutions and industry leaders should aim to reach audiences at an earlier age to engage students with aerospace disciplines and ideas. Breaking down the wall of accessibility for aerospace engineering and its application can inspire the next generation to enter the industry as they grow up. Technological disruption As technology continues to evolve at a breakneck pace, uncertainties are raised within the sector regarding how it keeps up and presents opportunities and challenges. This will vary from business to business, as while some will be able to incorporate technologies like additive manufacturing, artificial intelligence (AI) and automation, and electric propulsion, some will struggle to introduce it into their strategies. These businesses will see extra struggle, especially when outdated practices and processes are exposed to their inefficiencies when compared against these new innovations. Staying in the loop with how technology is changing elements within the industry helps to keep businesses competitive and can even help to win business, showing prospective clients and collaborators that you’re on the cutting edge, willing to experiment and invest in research and development. May21215